By purchasing products from Silent Builds, you consent to providing accurate, complete and current personal information, such as credit card or other payment details. You also agree to pay for all charges, taxes, shipping and handling fees for purchases made by authorized users on your account and payment method at the prices in effect at the time of purchase.

Orders may take up to 10 days to ship after being built on a standard basis. Delays may occur if the shipping address provided does not match what is on file with the credit card issuer. Some items shipped from fulfillment warehouses may require additional time. Orders with multiple items may be shipped from different warehouses and may be received on different days. We cannot guarantee the shipment date due to potential issues with charging the card or verifying the address. Choosing next day air service does not guarantee next day delivery from the order date, but from the date of shipment. Silent Builds reserves the right to delay any order for any reason at any time after receiving it.

Once a product has been shipped, it is the responsibility of the shipper/courier to deliver it. We are unable to halt the shipment once it has been sent. In the event that the package is lost, the shipper/courier will initiate a trace on the package. It typically takes 3 days for air packages and 7 business days for ground packages to be traced. We are unable to ship replacement packages until the shipper/courier confirms that the package is lost or will not be delivered to its intended destination and reimburses us. Without confirmation from the shipper/courier, we are unable to confirm if you will receive two shipments if we ship another one. Another potential delay can occur if there is no one available to sign for the package, as signatures are typically required for every package we ship. If a package is returned to us due to an incorrect address or no available signature, you will be charged again for it to be shipped a second time.

Refused Shipments

The receipt of an electronic or phone order confirmation from you does not indicate our acceptance of your order. Silent Builds reserves the right to accept or decline your order at any time after receipt, for any reason.

Silent Builds will cover the cost of shipping back and forth for any order within the 48 contiguous United States, and will replace any parts within the first 30 days of receiving your computer system.  Silent Builds will only be responsible for covering shipping costs, either fully or partially, for replacement computer systems or parts. After 30 days, the customer will be responsible for shipping costs for returning the computer for warranty service. After 1 year, the customer will be responsible for round trip shipping and Silent Builds will still honor warranty service. The warranty will be void if the computer is defective due to physical damage, overclocking, or from any modifications made to critical components such as the motherboard, processor, CPU cooler, case, or power supply. If the original product is out of stock, Silent Builds may use similar products or similar to new products for all repairs to computer systems orders. If you would like to request a specific product for your order and do not want a substitution, please email support@silentbuilds.com and include that on the return package.

To receive a refund for your computer, you must request it within the first 30 days of receiving the computer. Computers owned for more than 30 days are not eligible for a refund. Refunds will only be issued for the purchase amount and do not include shipping costs. A 20% restocking fee will be applied unless the computer has defective hardware and it is verified by Silent Builds or a third-party company contracted by Silent Builds that the stability or performance issues are caused by the hardware and not by the software. Damage caused during shipping is not covered by this policy and will incur a 20% restocking fee if the customer requests a full refund. However, computers with shipping damage are eligible for free return shipping for repair by Silent Builds within the first 30 days. Custom work on the computer, such as artwork, will also incur a 20% restocking fee. Special ordered components not listed on Silent Build’s website will incur a 25% restocking fee regardless of computer defects. Unopened peripherals can only be returned within 30 days, peripheral repairs after 30 days will need to be processed with the original manufacturer. All return shipments must be sent in their original packaging, include all accessories, manuals, and have a tracking number and be insured for the full value of the computer. Silent Builds will not refund shipping costs and will not pay for returning packages. Before making any return, back up all software and data and remove any personal information, confidential information or private content which you do not want viewed or used by any third party. Silent Builds is not liable for lost data or misuse of data on computers that are returned for any reason. All sales on software items are final and opened accessories will not be refunded.

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